Tickets & Opening Hours

What times will you be opening?

From Saturday 4th July we will be open 10am until 4pm seven days a week. We’re hoping to extend these hours throughout the summer so please check here before you visit for the latest information.

How do I pre-book a theme park ticket?

Please pre-book your tickets online here.

Does everyone need to pre-book a theme park ticket?

To allow us to manage visitor capacity, we require all guests to pre-book a theme park ticket in advance.
Guests who have already pre-booked for a specific date do not need to book again.
Guests with a short break booked through LEGOLAND Holidays or guests staying at one of our LEGOLAND hotels do not need to pre-book.

Why do I need to pre-book a theme park ticket?

To allow for social distancing around the Park and for the best possible experience we are reducing the number of guests we welcome to the Resort each day. To help us manage this we are asking all guests to pre-book their tickets in advance.
We will be reviewing our capacity limits regularly and hope to be able to increase the number of guests we welcome each day during the summer. As always, we will follow the latest Government guidance.

I have a short break booked - do I have to pre-book my theme park ticket?

If you have booked through LEGOLAND Holidays or are staying at one of our LEGOLAND hotels at the Park, you do not need to pre-book your theme park ticket(s).
When entering the theme park please bring your Resort hotel booking confirmation, and your Pass if you are a LEGOLAND or Merlin annual passholder, to show to our team on entry.
If you have not booked through LEGOLAND Holidays, please pre-book your theme park ticket online before arriving here.

I am a LEGOLAND Windsor or Merlin Annual Passholder – how do I pre-book?

To pre-book your ticket for £1 please click here.

I want to use my Merlin Annual Pass Share the Fun voucher for an upcoming visit – how do I pre-book?

If your voucher says you can book online please follow the link on your voucher to pre-book your tickets. We are working on a solution for Share The Fun vouchers that previously would be used at the Ticket Office on the date of your visit, please check back soon for an update.

I had a theme park ticket booked for when you were closed – how do I pre-book?

To pre-book your reservation, please click here. Please note, you must bring your both your original ticket to scan at the entrance and your reservation or you will be required to purchase a full price ticket on the day.

I had a theme park ticket booked through a promotion for when you were closed (e.g. The Sun, Kellogg’s, Tesco, Kingsmill) – how do I pre-book?

To pre-book your reservation, please click here. Please note, you must bring both your original ticket to scan at the entrance and your reservation or you will be required to purchase a full price ticket on the day.

I had a theme park ticket booked through The Times promotion for when you were closed – how do I pre-book?

If you booked as part of our Times promotion for a date when we were closed, you will be emailed by The Times with details on how to pre-book your ticket.

How do I pre-book a carer ticket?

Please email customer.services@LEGOLAND.co.uk with your documentation and date you wish to visit and our team will get back to you as quickly as they can.
For more details about our carer tickets please click here.

Are Ride Access Passes still available?

Yes, we are continuing to offer our Ride Access Passes to assist guests who do not understand the concept of queuing, have a physical disability that prevents them standing for extended periods of time, or for permanently non-ambulant guests. Please click here for more details.
We may need to make changes to our operations from time to time but we are committed to making sure our guests have a fantastic, safe experience and will keep our website up to date with any changes.

Will Reserve & Ride be available?
To help with social distancing measures, Reserve and Ride will not be immediately available upon reopening, although this may change in the coming weeks and months.  Please keep checking the website for further updates.

Can I just turn up on the day?

No. We are operating the Resort on a limited capacity for the health and safety of all our guests and staff, and therefore only guests with pre-booked tickets will be allowed entry. Thank you for your cooperation.

How do I know if there is availability?

Any dates with limited availability, or those which have sold out, will be clearly visible when you start your booking journey.
We will be reviewing our capacity limits regularly and hope to be able to increase the number of guests we welcome each day during the summer. As always, we will follow the latest Government guidance.

I’m on the NHS Vulnerable List / shielding and do not want to travel – what can I do?  

We understand that if you or one of your party/family is shielding you may need to change the date/time of your visit to LEGOLAND Windsor. Please email customer.services@LEGOLAND.co.uk to discuss rearranging your booking.

My flight is cancelled/there are border restrictions in place so I cannot visit – what should I do? 

We understand that in some circumstances you may not be able to visit due to flight or other travel restrictions. In this situation, please email customer.services@LEGOLAND.co.uk to discuss rearranging your booking.

What do I do if one of my family is ill at the last minute?

We understand that due to unforeseen circumstances or if you have developed symptoms of the coronavirus you may need to change the date/time of your visit to LEGOLAND Windsor. Please email customer.services@LEGOLAND.co.uk to discuss rearranging your booking.

I have booked a ticket/trip and it’s for a date when you are now reopened but I no longer want to visit? What are my options?

We would like to reassure everyone that we are taking the necessary measures to provide a safe and hygienic environment.
The health and safety of our guests and staff is always our first priority and we have introduced an extensive range of measures across the whole Resort to ensure a happy, safe and healthy experience for everyone. These include:

  • Significantly reducing the number of guests we welcome to the Resort each day to allow for social distancing and the best possible guest experience.
  • Non-invasive temperature checks on guests and employees before entering the Resort.
  • The introduction of enhanced cleaning regimes and hygiene stations and hand sanitiser throughout the Resort.
  • Social distancing markers and new signage reminding guests to keep a safe distance from each other in ride queues, restaurants, shops, toilets and more.
  • Modifications to how our employees carry out daily tasks, such as security and ride height checks, to reduce the proximity between guests and employees.

For more information on all our new measures please watch our video here.

We understand that due to unforeseen circumstances or if you have developed symptoms associated with COVID-19 symptoms you may need to change the date/time of your visit to LEGOLAND Windsor. Please email customer.services@LEGOLAND.co.uk to discuss rearranging your booking.