Arriving At The Resort

Arriving at the Resort:

  • Our address is LEGOLAND Windsor Resort, Winkfield Road, Windsor, SL4 4AY. If you need information regarding travelling to us by train, coach or by air. Please see our directions page for more information.   

Parking at the Resort:

  • Car parking is included throughout the duration of your stay (for guests staying at the Legoland Resort Hotels)  

  • If you are using a Sat Nav system to get to the Resort, please follow the local brown tourist information signs directing you to LEGOLAND as some Sat Nav systems may incorrectly direct you into a residential street. 

  • If you're staying at the Resort on arrival please follow the signs to the hotel car park. After you have parked your vehicle, please make your way to our reception, where you will be asked to complete the pre-arrival information. Please note you will not need to move your vehicle until you depart the Resort.

  • If you're visiting for the day or need further information please visit our car parking information section. 

Checking In:

  • Check-in and check-out times for LEGOLAND Hotels remain the same. Check-in is from 4pm and check-out is 10am.

  • We will be operating an online check-in system. You will receive an email in advance of arrival, alternatively, you can log onto the Manage My Booking portal to access and complete the short form.  To ensure guests do not gather at Reception you will be asked for your estimated arrival time and a contact telephone number. Please do complete this as it will allow us to contact you on your day of visit once your room key is ready for collection.

  • When arriving at the Resort, please park in the Resort Hotel car park on the right hand side and follow the signs for ‘Hotel Guests’.  If you are arriving before check-in to use the Park, please leave your luggage in your car (removing any valuables and anything you might need while in the Park).

  • We will be conducting non-invasive temperature checks on all guests aged three and above before you enter the Park. If you are not using the Park before you check-in, your temperature will be taken before you enter the Hotel. Our staff will also be undergoing daily temperature checks when they arrive at work.

  • Guests who display a high temperature of 37.8 °C or above will be asked to wait in a designated area for ten minutes before having their temperature rechecked. If their temperature remains at 37.8 °C or above they will not be permitted entry and all guests in this family will be able to move their their stay to another date within 12 months of their original visit date.

What will be different about my stay?

  • The health and safety of our guests and staff is always our number one priority and just like in the Park, we have introduced additional hygiene and safety measures throughout our Hotels to ensure you have a brilliant, safe stay with us.

  • This includes reducing the number of guests we welcome to our Hotels each day, social distancing measures, enhanced cleaning and modifications to how breakfast and dinner is served.

What are you doing to make sure the Hotel is clean?

  • We will be cleaning more regularly than we already do across the whole Resort, including our Hotels, and we have introduced enhanced cleaning regimes, in line with Government guidance.

  • This includes deep cleaning of all hotel rooms between guests and regular disinfection of high-frequency touchpoints, such as tables and chairs, ride restraints, service counters, door handles, lift buttons, toilet handles and taps.

  • As with our team, we ask all guests to uphold the highest possible hygiene standards – catching a cough or sneeze with a tissue or in your sleeve and regular hand washing and the use of hand sanitiser.

Will housekeeping enter my room during my stay?

  • To minimise contact between guests and staff, housekeeping will not enter your room during your stay, even if you are staying for more than one night. We will be providing enough toiletries and tea and coffee supplies for the duration of your stay but if there is anything else you need please contact Reception.

  • Similarly, any non-essential maintenance required in Hotel rooms will only be completed after each guest stay.

Can I charge items to my room during my stay?

  • To speed up the check-out process, we will not be allowing items to be charged to your room. Please be ready to ‘pay as you go’ for all purchases and remember that we are only accepting card payments across the whole Resort, including in our Hotels.