I have an existing booking

Already booked your awesome break?

Getting ready for your short break? we have a selection of our most frequently asked questions below.

Getting in touch with us.

Haven’t been able to find the answer you were looking for, or do you need more help? 
  • You can contact our email team, by filling out the below contact us form below and a member of our Team will be in touch. 
  • Alternatively, you can contact our Guest Experience Team via Telephone, please be aware we are experiencing very high call volumes and long wait times.
  • If you need to contact us regarding booking or amending a restaurant or swimming reservation, please visit our Restaurant information. Our Guest Experience Team has the same availability as shown online and are unable to make changes to these bookings.

Contact Us Form

0300 023 0611 Calls charged at a local rate.

The Guest Experience Opening Hours:

  • Monday - Friday: 9am- 9pm
  • Saturday & Sunday: 9am- 5.30pm
  • Bank Holidays: 9am-5.30pm