I've already booked an overnight stay.

Important Information: We are prioritising guests due to stay within the next 7 days. If you’re staying outside of the next 7 days we kindly ask you to contact us nearer time.

The Guest Experience Opening Hours:

  • Monday - Sunday: 9am- 5pm

Important Information:

  • Our Shortbreaks Guest Experience Team cannot help with questions or bookings relating to day only tickets.
  • Our email team are unable to provide quotes or check availability.
  • Our email team cannot cancel or amend bookings within 7 days.
  • If you would prefer to call a local rate number you will find one at the bottom of your booking confirmation.
  • As we all deal with the challenge of the coronavirus, we are asking our team to work from home, prioritising responding to guests with imminent short breaks and the most urgent enquiries.