Check in & out information

Checking In:

  • Check-in and check-out times for LEGOLAND Hotels remain the same. Check-in is from 4pm and check-out is 10am.

  • We will be operating an online check-in system. You will receive an email in advance of arrival, alternatively, you can log onto the Manage My Booking portal to access and complete the short form.  To ensure guests do not gather at Reception you will be asked for your estimated arrival time and a contact telephone number. Please do complete this as it will allow us to contact you on your day of visit once your room key is ready for collection.

  • When arriving at the Resort, please park in the Resort Hotel car park on the right hand side and follow the signs for ‘Hotel Guests’.  If you are arriving before check-in to use the Park, please leave your luggage in your car (removing any valuables and anything you might need while in the Park).

  • We will be conducting non-invasive temperature checks on all guests aged three and above before you enter the Park. If you are not using the Park before you check-in, your temperature will be taken before you enter the Hotel. Our staff will also be undergoing daily temperature checks when they arrive at work.

  • Guests who display a high temperature of 37.8 °C or above will be asked to wait in a designated area for ten minutes before having their temperature rechecked. If their temperature remains at 37.8 °C or above they will not be permitted entry and all guests in this family will be able to move their their stay to another date within 12 months of their original visit date.

Important information:

  • Providing a safe and secure environment is a top priority for LEGOLAND® Windsor. Before entering the Resort please make sure you have removed all valuable items (mobile phones, satellite navigation systems etc) from your vehicle. Lockers are available and these are conveniently located close to the main entrance.

  • If you're requiring regarding late check-out please speak to our reception team on arrival (subject to availability and charges)

  • If you're driving to the Resort please visit our car parking information for details on where to park on arrival.