I'm planning to book an overnight stay.

We have everything you need to know before you book:

Important Information:

  • Our Shortbreaks Guest Experience Team cannot help with questions or bookings relating to day only tickets.
  • If you have already booked and would prefer to call a local rate number you will find one at the bottom of your booking confirmation.
  • As part of our continuing effort to ensure you receive the highest service standards, we may monitor and record your call for training purposes.
  • We are unable to deal with any ticket only enquiries, please click here to purchase ticket only. If you would like to speak to our ticket only team please click here.

Getting in touch with us:

  • We are experiencing high call and email volumes so your waiting time may be longer than usual. Please note we are prioritising guests who are due to stay within the next 7 days. If you’re staying outside of the next 7 days we kindly ask you to contact us nearer time. 

The Guest Experience Opening Hours:

  • Monday - Sunday: 9am- 5pm

Still need to contact us? 0300 332 1421 Calls charged at a local rate.