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Top Questions

If you cannot find your question in our help centre or need some help making a booking please get in touch.

  • Resort Hotels Pre-Arrival Information
  • A Checklist Before You Arrive
  • Car Parking and Directions
  • Booking Breakfast and Dinner
  • Swimming Pool Information
  • Brick or Treat 2022
  • LEGOLAND® Twixmas package
  • Why can't I download my Theme Park tickets into the app?
  • I would like to cancel my Shortbreak booking.
  • Checking In and Out

Help Topics

  • Know Before You Go - Quick Information
  • Our Hotel Rooms At A Glance
  • Guests With Additional Needs
  • Our Packages & Offers
  • Manage My Booking
  • Theme Park
  • Merlin Annual Pass
  • Payment / Booking
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